To ensure your smooth departure, you should check your airline’s exact weight allowances in advance and observe the information on hand luggage and oversize baggage and the transportation of animals. You can find useful tips in the flight baggage information before checking in your baggage. Please note that you should only have one item of hand luggage and it must meet the EU safety regulations. There are no international standards regarding the size and dimensions of on-board luggage and hand luggage. The weight and dimensions may vary depending on the airline, class and route. 

If you are missing items of luggage, please proceed to the lost property office or a Lost&Found counter at Vienna Airport. 

Our baggage services are available at two Baggage Service Centres at Vienna Airport. You can receive assistance with baggage storage, customs deposits and other services at these centres. 

YOUR BAGGAGE – INFORMATION AND TIPS

  • Mark your baggage clearly with your name and address.

  • Carry valuable objects, important documents and medication in your hand luggage!

  • Lock your bags and secure them if necessary with a strap or padlock.

  • Remove luggage tags from earlier trips – they confuse the luggage recognition system and increase the chance that your luggage will be misrouted.

BAGGAGE ALLOWANCE

Details regarding the baggage allowance can be found on your ticket, or else you can ask your airline.

OVERSIZE BAGGAGE AND ANIMALS

Oversize baggage (e.g. surfboards, musical instruments, bicycles, trunks, etc.) and animals are accepted, but you should ask your airline about the costs involved.

Oversize baggage and larger animals must be checked in at the oversize baggage counter.

Please enquire at the check-in as to how to proceed.

Cats and small animals may be transported in your hand luggage. Please enquire in good time with your airline and note the veterinary and legal provisions.

HAND LUGGAGE

You may take only one piece of hand luggage with you on board. As there are no international standards regarding the size and dimensions of hand luggage, you should enquire with your airline.

According to the EU regulation there are a number of dangerous items that may not be taken on board. Check in good time what may be taken on board and what items are prohibited.